Key Initiatives
As part of the Government’s efforts to develop Hong Kong into a smart city, a number of digital government measures were announced by the Chief Executive in the 2022 and 2023 Policy Addresses (PA). These measures aim to expedite the provision and enhance convenience of e-services provided by bureaux / departments (B/Ds) to facilitate the public and enterprises in accessing government services. We have been working closely with B/Ds and providing them with necessary support in meeting the relevant PA targets.
| PA Targets | |
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2022 PA - Full digitalisation of licences and government services
Digitalise all licensing and government services involving application and approval by mid-2024. For those with legislative requirements or international conventions/practices, applicants to visit relevant government offices once only. |
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2022 PA – Promote the usage of iAM Smart and facilitate citizens’ use of one-stop electronic government services
Double the annual usage of iAM Smart (total transactions) from 5 million in 2021 to 10 million in 2023, and further to 17.5 million in 2025. Achievements |
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2023 PA – Provide e-payment options and support Mainland e-wallets
Fully implement the provision of electronic payment option for all government fees by Q3 2024, and support payment with Mainland e-wallets for government services commonly used by Mainland visitors for their convenience. |
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2023 and 2024 PA – Implement new digital government and smart city initiatives
Launch 110 new digital government and smart city initiatives from 2024 to 2025, with about 20 of them to be launched by end-2024, including using blockchain technology for issuing electronic certificates for designated civil service examinations and electronic licensing by the Fire Services Department, as well as the use of AI for handling public enquiries. |
