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What's New

Application for Temporary Storage Service for Cremains

Digital Government

The Food and Environmental Hygiene Department (FEHD) has simplified the application procedures for the initial application, extending the period of temporary storage and retrieval of cremains. Applicants are no longer required to make payments in person at Cemeteries and Crematoria (C&C) Offices and submit application forms for the latter two steps. Instead, an online channel has been introduced for applicants to make payments using credit cards and PPS. For cremains retrieval, applicants only need to make an appointment by phone and bring along the required documents to the relevant C&C Office on the appointed date.

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This streamlining measure under the Programme will bring improvements around the following areas:

Streamlining Business Processes
Improving Service Channels

"Streamlining of Government Services" Programme

Launched in 2019, the "Streamlining of Government Services" (SGS) Programme aims to improve government services involving applications and approvals through streamlining business processes and widening the adoption of technology on a continuous basis with a view to improving their convenience, efficiency and transparency.

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