Success Stories | Digital Policy Office

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Success Stories

Over the years, we have collaborated with various policy bureaux and departments, in areas including streamlining of services, business process re‑engineering, organisational review, application of design thinking, change management, knowledge management, business facilitation, as well as I&T adoption, successfully helping them design and implement measures that provide more efficient and convenient public services for the citizens.

Business Facilitation Centralised Explosives Licensing And Management System "The user-centric system provides useful and thoughtful features for trade’s convenience...

Voter Registration through ‘iAM Smart+’

Registration and Electoral Office

Digital Government Voter Registration through ‘iAM Smart+’ “The REO has rolled out a new option for electors to submit applications for new registration as…

Type Approval Process and Authentication System

Digital Government Type Approval Process and Authentication System "According to the Lifts and Escalators Ordinance (Cap. 618), Registered Lift/Escalator Contractors must obtain "type…

Dealers in Precious Metals and Stones Registration System (DRS)

Digital Government Dealers in Precious Metals and Stones Registration System (DRS) "To enhance the regulatory regime for combating money laundering and terrorist financing, the Anti-Money…

Facilitating Services Trade by Implementing Domestic Regulation (DR) Disciplines - Use of Technology

Business Facilitation Facilitating Services Trade by Implementing Domestic Regulation... “With effect from 27 February 2024, a new set of DR disciplines under the World Trade Organization (WTO) aiming to facilitate services…

Digital Log-books System for Lifts and Escalators

Digital Government Digital Log-books System for Lifts and Escalators “The Electrical and Mechanical Services Department (EMSD) has developed the Digital Log…

Transformation of Building Plans Submission

Digital Government Transformation of Building Plans Submission "The Buildings Department launched Stages 1 and 2 of the Electronic Submission Hub (ESH) in June 2022 and March 2023 respectively to provide a one-stop e-platform, operating 24x7…

Facilitation measure for Places of Public Entertainment Licence

Business Facilitation Facilitation measure for Places of Public Entertainment Licence “To facilitate the trades in organising temporary public entertainment events, Food and Environmental Hygiene…

Streamline the application for Places of Amusement Licences

Digital Government Streamline the application for Places of Amusement Licences "The Leisure and Cultural Services Department (LCSD) has streamlined and standardised the application forms and documentation requirements for Places of Amusement Licences…

Application for Financial Assistance Schemes

Digital Government Application for Financial Assistance Schemes "The Working Family and Student Financial Assistance Agency (WFSFAA) has launched a number of new initiatives and…

Enhancement of Online Licensing Services for Liquor Licences

Digital Government Enhancement of Online Licensing Services for Liquor Licences "With the launch of the one-stop personalised digital services platform “iAM Smart”, the Liquor Licensing Board has further…

One-stop services at Tuen Mun Regional Office

Management Consultancy One-stop services at Tuen Mun Regional Office "The Immigration Department (ImmD) established a 4-storey regional office at the Tuen Mun Siu Lun Government Complex in March 2021 to provide one-stop…

Extension of validity period of licence

Business Facilitation Extension of validity period of licence "Under Telecommunications Ordinance (Cap. 106), Services-based Operators are required to obtain a licence if they wish to…

Application for HKSAR Passport at the Self-service Kiosks

Management Consultancy Application for HKSAR Passport at the Self-service Kiosks "Citizens may submit their passport applications at the self-service kiosks equipped with functions of identity…

Application for Subsidised Sale Flats Schemes

Management Consultancy Application for Subsidised Sale Flats Schemes "The Hong Kong Housing Authority (HA) has developed an electronic platform for receiving applications for various subsidised sale flats schemes, including the Home Ownership Scheme (HOS), White Form Secondary Market Scheme (WSM) and Green Form Subsidised Home Ownership Scheme…

Application for Temporary Storage Service for Cremains

Digital Government Application for Temporary Storage Service for Cremains "The Food and Environmental Hygiene Department (FEHD) has simplified the application procedures for initial application, extending the period of temporary storage and retrieval of cremains. Applicants are no longer required to make payments in-person at Cemeteries and Crematoria (C&C)…

Retrieval and printing of electronic vaccination records

Management Consultancy Retrieval and printing of electronic vaccination records "The Department of Health (DH) has enhanced its computer system, to allow one-stop retrieval and printing of electronic…