Management Consultancy

As management consultants, we help policy bureaux and departments find opportunities for improvement, facilitate and implement change, and accelerate digital technology adoption for better services.

Overview of Our Work

Types of consultancies include, design thinking, change management for innovation and technology projects, and business process re‑engineering.

Types of Consultancies

Design Thinking Design thinking is a structured and collaborative process to engage staff and multiple stakeholders to co-create services and improve service experience ...

Change Management for Innovation and Technology Projects “Bureaux and departments (B/Ds) adopt innovation and technology to improve service delivery.” However, this action alone may not be sufficient. It takes the staff affected to actually embrace and adopt the changes that are required for achieving the intended results and outcomes. It is critical that the people side of change is carefully and properly managed right from the beginning of a project.

Business Process Re‑engineering Business process re‑engineering is a means of improving the effectiveness of public services as public needs and expectations change over time ...

Other Support

Social and economic development is leading to new needs and demands, and thus new expectations toward public service. Faced with these challenges, government bureaux and departments have been striving for continuous improvement in their operations and deliverables. In the process, it may involve review of existing structure of an organisation, identification of the service quality or areas that should be maintained or improved, as well as taking a systematic approach in knowledge management.

Know More