Enhancement of Government Services
The Government is continuously striving to make government services more efficient, user-friendly, and responsive to the needs of the business sectors and the general public.
Driving Digital Transformation of Government Services
The Digital Policy Office works together with bureaux/departments (B/Ds) in improving government services through the “Be the Smart Regulator” and “Streamlining of Government Services” Programmes.
With the B/Ds reaching the Policy Addess (PA) targets on full digitalisation of government services, our upcoming target will be moving towards enhancing accessibility and user-friendliness of digital government services.
Government AI Chatbots – Your Digital Service Assistants
Government AI chatbots are intelligent digital assistants designed to enhance public service efficiency and convenience by providing citizens with fast, accurate, and easily accessible information. By automating the handling of citizens’ daily inquiries, AI chatbots improve response efficiency, significantly reduce administrative burdens, and thereby free up human resources for more complex tasks. This drives the delivery of more efficient and user-centric public services.
“Be the Smart Regulator” Programme
Launched in 2007, the “Be the Smart Regulator” Programme aims to improve the efficiency, transparency, and business-friendliness of licensing regimes, with a view to relieving compliance costs and administrative burdens of business sectors.
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“Streamlining of Government Services” Programme
Launched in 2019, the “Streamlining of Government Services” (SGS) Programme aims to improve government services involving applications and approvals through streamlining business processes and widening the adoption of technology on a continuous basis.
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